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Email approval of the tickets does work - it does not connect with the email link of the project.

Vera Valshonok

I am trying to set an option for people to approve tickets through email, I have the right automaton for it set but the issue is that is does not connect with the email given as an Email one for the Project.

What are the places I can check where I've missed to change set the right email?

I took the automations example from the other project, so it uses the other link for some reason from the other project, but it is not indicated int he automations themselves.

Accepted answers

John Funk

Hi Vera,

Why are you using Automation and not the built-in Approval by Email function?

Vera Valshonok

People who are marked as Approvers in the Request fields/form and Workflow started get Bounced email after they try to approve the ticket through email.

They are not added to the part Customers, but to Intermall access.

All comments

John Funk

Hi Vera,

Why are you using Automation and not the built-in Approval by Email function?

Vera Valshonok

Can you share info about the function, maybe I'm missing something, but on the other project the automation works great for us with many customers. There is a chance that email function is connected to the automation and I am not aware of it.

John Funk

Go to Project Settings on the JSM project, then click on Customer Notifications.

Then check to to see if the Approval Required notification is turned on.

Vera Valshonok

@John Funk for the other projects its off an this one as ell. For the other projects its off and working, so i prefer not to change it. Thank you

Vera Valshonok

People who are marked as Approvers in the Request fields/form and Workflow started get Bounced email after they try to approve the ticket through email.

They are not added to the part Customers, but to Intermall access.

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