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Struggling migrate a cloud projet from one instance to another

Serge DUDNIC

We are two teams of two organisations both using Jira cloud for our project management.

initially started with Jira on first organisation "one"
https://one.atlassian.net/jira/software/projects/OTX

now the project should be taken by the second team and organisation "two"
https://two.atlassian.net/jira/software/projects/TTX

How should we move (or copy) all the exisisting issues and comments from one to two?

We have tried to do a Cloud to Cloud migration, but the support says "One of the requirements is that the Project type to be migrated should be a Company-managed project.", it seems our project is a "Team-managed project"... I didn't find anywhere in the documentation about that restriction. So actually we are stuck and don't know what to do such a simple thing to move issues.

Accepted answers

All comments

Walter Buggenhout

Hi @Serge DUDNIC,

The restriction you refer to is documented in this support article (what gets migrated in a cloud to cloud migration). In this article on migration methods the recommended way to enable your migration, is to convert your team managed project to company managed first.

Yet again, unfortunately, that brings some complexity to the table. You can find instructions on how to migrate between projects in this support article.

Hope this gets you back on track!

Luka Hummel - codefortynine

Hi @Serge DUDNIC

If you are willing to use a third-party app our Deep Clone for Jira could help you.

With our Instance Clone feature, you can clone your issues out of a team-managed project to another instance.

Serge DUDNIC

I need just move some tasks from one project to another, where is the complexity?

Move as minimum the taks description and title, and the comments as texts with users just names, without importing real users to the new projets. As option propose to migrate users as well. But please do something minimum. That is crazy I can't move some texts from one jira to another.

Walter Buggenhout

Hi @Serge DUDNIC,

In your original question, you started by explaining how you tried to run a cloud to cloud migration and got stuck. The information I shared built off that prerequisite.

When you say you only want to migrate only a limited set of data for your issues, you may consider using csv export / import of your data instead. In that case:

export the data from your source site/project as a csv file
edit the file (if necessary) so it has everything you want to transfer to the other site.
create a project in the new site where you want to import the data into
import your csv file into that project in the target site

Have a good look into this support article to find out what your csv file should look like.

Serge DUDNIC

CSV does not export comments, does it?

Brad Peterson

Hi Serge DUDNIC,

Unlike most Jira migration tools that come with limitations such as downtime and lack of selective migration with specific fields, OpsHub Migration Manager stands out as a comprehensive solution. It fully supports Team Managed Project Jira migration, compatible with any Jira instance and flavor.

With OpsHub, you gain the flexibility to perform selective migration, allowing you to migrate only the data you need, including specific fields as required. The migration process ensures that all the selected data is seamlessly transferred.

The best part is that OpsHub Migration Manager guarantees Zero Downtime during the migration process. It also excels in preserving the history of your data and adopts an agile-based migration approach with reconciliation features, ensuring a smooth and error-free transition.

If you are considering a Jira migration, I strongly recommend reaching out to OpsHub's Migration Experts for an initial discussion on migration planning. OpsHub expertise will be invaluable in creating a successful migration strategy tailored to your specific needs.

Thanks,

Brad.

Diana_Architect_ZigiWave

@Serge DUDNIC hey there. If you're open to the idea of using a 3rd party solution - check out ZigiOps. It's 100% code-free, easy to customize and will help you with your cloud migration. It comes with an unlimited number of data transfers.

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