Can you make a role, that only can see specific tickets?

Question

Hallo

I need some help here.
We in out company have at Jira site, where we get our IT tickets in, both from inside the company and outside the company.

It is working fine, but the customer's admin, would like to see all the tickets from there company. I think this would not be so difficult to make, just a role that give them only access to the tickets from their company. But after looking around our settings, I can't see where I can give them only this access.

So they don't need to see all the tickets we get, only tickets from their own company.
Is this something you can do?

John Funk · Answer

The user would have to consume a Jira Software License at the least to be able to see Issue Security issues.

Evgenii · Answer

Issue security sheme is not global, so you can use it only in one needed Project.

How I made it in my project:

I made different levels, for different roles, and when Customer Request is created, issue security level is applied automatically (it's field is hidden in Request form).

And of course you can use @John Funk advice, it's another way to solve your question.

Bjarke Plougmann · Answer

Thank you for that. Another question.
Is it possible to se the issue security scheme to only apply on a specific Label or Organization?

The tickets are in the same project, and would like not to split these up to two deferent projects