In Jira Service Management Portal, the Request view list shows is created by me, Approvals and "All". In "All", requests do not show approval requests. Please help me with how to add Approvals Requests to the "All" Requests list?
@Venkat Jira Admin -
In the portal UI, It is my understanding that "Approvals" issues will show if the user is listed as an approver for the issues in question. Otherwise, if he/she is not listed as an approver, then there will be no issue(s) displayed.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Hi @Joseph Chung Yin
If I approve "abc-1" request, it doesn't show in All requests list. Only showing created by me and participant issues. Not showing Approved requests. Please help us.
For "abc-1", are you listed as the one to approve the issue? Please provide a screenshot of the issue in the portal
Best, Joseph
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