Reopen an issue if a new subtask is created for it

Question

I need to automate my business project, but I'm stuck with the conditions. I need to close the incident when all its subtasks are closed

I also need to do that when a new subtask is created on that finished story. It returns to a previous state.

For these cases the states I have are:

Ready to work
in atention
finished

Benny_akqe9v · Answer

Hello @Antonio Burgos Vieyra

To close the parent issue when all subtasks were done, you can create an automation rule like this:

And to open the parent again when a subtask was created:

Hope this help.

Trudy P Claspill · Answer

Antonio Burgos Vieyra · Answer

I understand the logic, but I can't find the correct options. Could you describe it with a picture?