Configure dynamic approvals based on certain fields in JSM

Question

Based on components and region, I need to assign different set of approval groups.

Eg: If an issue is in Status A, assign Approval group A

If an issue transitions to Status B, assign Approval group B.

What is the best possible approach for the above use case ? Do I need to create automated rules ?

We have JSM enterprise version.

AS_4u0iki · Answer

Thank you for sharing. I will take a look at this and try a version of this next week. Much Appreciated.

Mikael Sandberg · Answer

Here is part of what it looks like, I have an if/else component for each approver group that needs to be added so they all look the same:

Because I am using the user attribute in Assets I can just paste the approver directly in to the field, since the value returned from Assets is their Atlassian Id.

AS_4u0iki · Answer

@Mikael Sandberg Are you willing to share the automation? I am struggling with this piece.