Email request don't require a new account

Question

I have a service desk configuration set up functionally with email requests.

I am attempting to get the system email request working without it requiring an account.

When a user sends an email and does not have an account, it will state "Sorry, self-signup is disabled for this help center. You need to be invited first." which is fine for the situation but I'd prefer it not to require an account for an email request.

Or if there's a workaround like having the emails under a user called 'Customer' would also work.

Roeland Möller · Answer

Ok, but there is not a solution to except email request without having an account with a known e-mail adres? .

Benjamin_tmh9yg · Answer

Hi Javier,

The e-mail should be coming from a known user account. An option is to enable self sign-up as mentioned from the admin menu. What happens is an account will automatically created for new users creating request via e-mail.

Here's the posting in regards to cloud:

https://community.atlassian.com/t5/Jira-Service-Management/Jira-service-desk-self-registration/qaq-p/875686

-Ben