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@Mention functionnality KO for one user

Thierry PELERIN

Hello Community !!

I'm facing an issue for a specific user and i don't know how to solve it.

She can't use the @mention functionnality inside a comment. There's no propal list of users.

With my admin account or another non admin account it works.

Many thanks for you help !

Regards from Paris !

Thierry.

Accepted answers

JM Perrot

Hi @Thierry PELERIN and welcome among us

Did you check the global permission "Browse users and groups" ?

To do it, go through global settings, permissions and select the right permission.

If it's not convenient , let me know

Regards from Lyon

All comments

JM Perrot

Hi @Thierry PELERIN and welcome among us

Did you check the global permission "Browse users and groups" ?

To do it, go through global settings, permissions and select the right permission.

If it's not convenient , let me know

Regards from Lyon

Thierry PELERIN

Hi JM !

Thanks for this fedbaclk but it did not solve my pb.

She's administrator of the project on wich she tried to add @mention in a comment.

I've got a specific Permission scheme on this project based on Role. And She has the right premission for it.

And i assume this specific permission scheme on the project override the global permission.

Thierry

Thierry PELERIN

indeed, it works for another user on the same organization and project.

JM Perrot

That's strange, so if another person try with the same role and the same permission, it's working ? In this case I suggest to send a ticket to the Atlassian support :

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