Automation Triggers with conditions

INTALIO-MIS Department

Kindly note that a new custom attribute (trigger) was added on the project level to define an expiry date for the selected project.

When this date was reached, this project should be disabled and all users assigned on this project will not have the ability to login again.

Also based on this date, we should be able to notify the client that the support will be expired in 30 or 60 days (email notification).

 

 

Are we able to do the above by using the automated notification and to be on project level not on task level.

 

Appreciate if you can send me a list of points to follow or a short video .

 

 

Regards

Evgenii

@INTALIO-MIS Department 

I understand, answer was about "What do you suggest"

Let's divide your question in two parts:

1. Disabling of projects

2. Sending of email notification to customers.

Now let's go to answers:

1. Autodisabling is impossible, Jira "from the box" doesn't have such functionality. As a workaround - you can run regular job, that checks due dates, and if project expiry date is close, it will send email notifications to you (or to responsible team members).

2. Like in (1) you can make sheduled job, that will check expiry date, that it's 30 or 60 days from check date, and send email notification to according clients. Jira Automation has possibilties to make such rules.