Adding the Customer satisaction feature

Question

Hello, I have a question during JSM configuration.It was a trial run in the manual, but it didn't succeed

As shown in the picture below, I activated Custom Satisaction.

But I don't know where to set up the settings that I deliver to the userWhere can I activate this feature (resolve user issues and check satisfaction)?

Danut M _StonikByte_ · Answer

Hi @조강표,

In case you need to see your average Customer Satisfaction Score (CSAT), be aware that you can do this with our Great Gadgets app. One of the many dashboard gadgets that this app offers, is the Issue Filter Formula gadget that allows calculating the CSAT metric and display it as a number or on a 5-star scale like this:

With this app you can calculate many other metrics that are ITSM / service desk specific. For more details, see our blog post: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.

If you have additional questions, don't hesitate to contact us at support@stonikbyte.com.

Thank you,

Danut M.

Evgenii · Answer

Hi, @조강표

This letter, with poll, is sent to user automatically, when request is resoved (resolution set).

You don't need to enable additional notifications, enabled trigger on your screen is enough.

UPD.

Atlassian article about it:

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/