Create a sub-request types using different issue types

Question

Hey, I'm trying to create a better UX in my project, so I'm trying to help the user to have fewer options to choose from by forcing them to first choose an issue type and then a request type.

Let's say I have 3 (1,2,3) different issue types and 10 different request types (a,b,c,d,e,f,g,h,i,j)

I want a,b,c,d to be available for 1

e,f,g,h to be available for 2

and a,b,i,j to be available for 3

The problem is that while it's really easy to set it up in the Portal

Once a user opens a ticket using the Create button, all of the request types are available regardless of the issue type that was chosen - how can I change it and define exactly what request type I want to be associated with specific issue type?

Evgenii · Answer

Sorry, but as far as I know, Jira doesn't have such functionality "from the box". I usually used SR.

But, I hope, maybe another community members can help.

Dor Ben Yehuda · Answer

Thx, I don't have it - Is there any other solution?

Evgenii · Answer

Hi, @Dor Ben Yehuda

If you have ScriptRunner, you can try using Behaviours. They can limit issue types, that are shown to user.