I made a custom field called "Helpdesk Ticket Priority" which is a dropdown picker. I associated it with the screens I wanted and make sure it appears in my request types.
When I set the field to required it shows up in the customer ticket creation channel, and not on my details side bar as a selectable option. My desired outcome would be that customers can create tickets without selecting this and that our technicians need to select the ticket priority field themselves. When its on the customer channel form it doesn't show up as something our technicians can adjust and I'm confused.
Also when its set to required, i don't see it in the jira ticket view. I only see it when I created the ticket. This works for other fields but I can't figure out what I'm doing wrong.
