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Create a project with drop list without summary required

Nokrashy

Hello all,

I have created a new project (Team-managed service management).

Because I'm in need to create a project with a drop list menu to make it easier for our users.

But I'm blocked because the field of the summary is required

So, please advise us, What should I do in this situation?
- Should I make a new project? if yes, please let me know the name of the project
- There is a solution instead of creating a new project

Thanks and Regards
Nokrashy

Accepted answers

Rik de Valk (Brainboss)

Hi @Nokrashy ,

The summary is always required. But you can hide the Summary field from the Portal and give it some default value. This way the users who raise a ticket on the portal will not see the Summary field.

I'm not sure what you mean by 'a project with a drop list menu'.

Kind regards, Rik

All comments

Rik de Valk (Brainboss)

Hi @Nokrashy ,

The summary is always required. But you can hide the Summary field from the Portal and give it some default value. This way the users who raise a ticket on the portal will not see the Summary field.

I'm not sure what you mean by 'a project with a drop list menu'.

Kind regards, Rik

Nokrashy

Hi @Rik de Valk _Brainboss_,

Thanks for your prompt response.

I mean by 'a project with a drop list menu' that i want the project be depened in the request type on Dropdown list which i choosed, but the issue that the user MUST write a summary and i don't need the summary.

As shown in the attached screenshot:
I need only these data in the Customer Reuest Form (Dropdown - Description - Phone number - Order ID - Labels)

I don't need Summary, but it's required and i can't make it optional

And as shown in the second screenshot in my view of requests
The Drop down list in not appeared and I don't know Why!?

But i appears in the details of the request as shown in the third screenshot

Regards
Nokrashy

Rik de Valk (Brainboss)

You can click on the Summary field, and at the bottom, you can select "Use preset value and hide from the portal"

Screenshot 2023-06-09 at 22.07.05.png

Nokrashy

The issue that I don't have this option on my project as shown below:

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