nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Does a Confluence space work well as a customer-facing knowledge base?

Will Morris_n8lr5a

We've set one up, and granted access to anonymous users, but we've found that those anonymous users can do things that we wouldn't want customers to be able to do.

For example they can switch spaces, create articles (weirdly, this creates in a different space to the one you're viewing), access a list of Confluence apps, and view page history

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Dave Mathijs

Hi @Will Morris Do you want to have a customer-facing knowledge base without a link to a Jira Service Management?

You might want to read these documentation articles:

Will Morris_n8lr5a

I wouldn't mind there being a link to Jira Service Management if it was something like "Powered by Jira Service Management".

The problem for me includes the bar at the top in this screenshot, with "Spaces" "Apps", "Template" and "Create". All of those, I think, should be for internal users only

Will Morris_n8lr5a

Similarly, anonymous users can access this menu from any item in the left hand side navigation. They can't click on any of the items in the menu, except Get link, but the menu itself doesn't seem suitable for a customer-facing portal

Rodrigo _Elevatic_

Hello @Will Morris

I completely agree, it caught me off guard the first time I saw them, and I always click them when I see them just to see who overlooked permissions and if I can get to post a Cat picture

Some possibilities to change this include changing the layout of your Confluence. Would this be an option for you? Out of the back of my head, I can think of these, but maybe something else in the Marketplace can help.

Spacecraft by Seibert Media
Scroll Viewport by K15t
Refined for Confluence by Refined

Hope this helps!
Rodrigo

unknown

Thank you for the mention and the vote of confidence, Rodrigo! 🙏 You gave us an additional '10' in the name though – it's K15t.

Will: I'm Cheryl, and I'm part of the Scroll Viewport team at K15t. Rodrigo has already added a link to the marketplace, but here are a few more that might help you:

Some knowledge bases/help center sites built on Scroll Viewport
Details about features/use-cases

I hope this helps! I'll be happy to help if you have any further questions!

Best,

Cheryl

Will Morris_n8lr5a

Thanks! That looks like it would work really well.

Main issue though is that we have a lot of Confluence spaces, and a lot of users acorss them, and we would only want a theme to cover this one space.

Can you apply the theme to one space only?

And pricing is per confluence user. We have a lot of users across other spaces. Woul;d we be charged based on all Confluence users, or just the users in this space?

unknown

That's good to hear, Will.

To answer your questions – yes, you can create a Viewport site (which is themed) and then add content sources from Confluence. Also, a content source can be just one space.

As for pricing, we don't have a way to limit/influence the pricing based on the number of Confluence users for a space. Like any app on the Atlassian Marketplace, you will always be charged for all users in your Confluence and not just users in that particular space.

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