using the chrome browser, go to a Jira project (Next gen) agile board that has tickets in it. Click on the link:
expected: popup of the Jira ticket in the link should happen.
actual: nothing happens when clicking on the link (though if you right click the "open link in new tab" option, the ticket loads successfully.
inspecting the UI using developer tools, I see lots of JS 403, 404 errors and timeouts. here's a sample:
The 403's seem like they are per company jira project. The 404 is a "watermelon" error.
async-profilecard.9a29a71b1cc1100021a4.8.js:sourcemap:192 GET https://{masked}.atlassian.net/gateway/api/watermelon/organization/containsAnyWorkspace?{masked} net::ERR_ABORTED 404commons.04b9e6b0e5588671c1b0.8.js:sourcemap:870 GET https://{masked}https://{masked}.atlassian.net/rest/bitbucket/1.0/repository/summary/find?type=bitbucket&orgName={masked}&repoSlug={masked}&_={masked}{masked}&repoSlug={masked}&_=1{masked} 403
anyone else seeing popup failures with agile projects recently?
This has been happening consistently the last week or so.
Refreshing, closing pages / browsers, rebooting computers doesn't seem to remedy the issue
I do not see any similar errors at all.
403s and 404s are usually indicative of either a service being completely offline, or by network problems getting to them. As I can't replicate the problem, I would want to take a look at your network - could it be blocking the calls, or not resolving the IP addresses correctly?
No completely online. Other links work. I think the problem is specifically when you have tasks with subtasks on the jira board. The subtask links work with the popup but the link of the parent task with subtasks does not work in line.
The non-subtasked jira issue popup links seems to work ok.
The if you were to right click the parent issue link and choose "open link in another tab" then that also works.
It just seems like the parent inline links are the ones that are broken (for about 2 weeks now)
if other links work ok, it's got to be a bug in the handling that either renders jira with subtasks in the agile board view or the javascript that handles the inline subtask view handling when the link is clicked. or theirs some javascript not loading.
Its likely one of those issues.
Did atlassian have a release in the last 2 weeks that might have introduced this?
No, they've not released anything new that might be doing this.
No-one else is reporting this sort of problem, which means it it something ont your side, not theirs.
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