How to set start date on ticket when automation rule is used to transition issue.

Pete Jaworski

I want to automatically update the Start Date of the issue during a transition from Ready for Development (TODO) to In Development (In progress).

I created a rule to update the Start Date {{now.plusDays(0)}}, which works perfectly when I MANUALLY transition the issue to "In Development.

However, I have another rule that transitions the the Parent Issue (story) to "In development" when subtasks are move to "In development."

For some reason, the Start Date is not updating the parent ticket (story). Please help!

Trudy P Claspill

Hello @Pete Jaworski 

By default an Automation Rule will not be triggered by actions that are caused by other Automation Rules. There is a checkbox on the Rule Details screen where you can check the box so that the rule can be triggered by actions that occur in other rules.