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JSM Bulk Import- Cannot set request type

Nate Dickinson

In Bulk import for Jira:

I cannot set a value for the request type while bulk importing to a JSM project. Does anyone have a workaround? If there is no request type then an external client has no visibility of the ticket. The fix for this has been to go through each ticket and change the value manually, which eats up time.

Thanks,

-Nate

Accepted answers

All comments

Fernando Eugênio da Silva

@Nate Dickinson ,

You need to pass the Request Type ID in the CSV and map for Request Type field when you're finishing your import. Also is important map the Issue Type reference of the Request Type.

It works fine.

Regards,

Fernando

Nate Dickinson

Thank you Fernando, How do I find these IDs in my project?

Nate Dickinson

I'm guessing it's this numerical value from the URL after looking at some other postings.

Nate Dickinson

Ralph Gerald Varon

no "request type" choices in Jira Fields

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