Email verification not receive

Cristopher Fasolin

Hello some users are not receives any email to verificate our account my domain is: bytesrl.com.

my atlassian domain is: https://bytesrl.atlassian.net/

There are noch mails in the spam folder and nothing ist blocked.

Sushant Verma

Hi @Cristopher Fasolin 

Welcome to the community!

You likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. This can be cleared up a couple ways:

1. If you are on a paid site, open a support case with us (you may need the help of a Site Admin at your company)
2. If you are on a free site or can't find a site admin on your paid site, start a new question here on Community using this link.
   

   Ask a new question about email unblocks

    

   A tag will be added to help the support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.

Hope this will help you!

Regards,
Sushant Verma