My apologies if this question/issue has been posted before, I'm relatively new to Atlassian Community. If it has been answered, I appreciate if anyone and send me a link to it.
Description: The issue we have is there is one user (Service Desk Customer Role) that we (Service Desk Team role) cannot add him to any ticket in the "Request Participants" field. When we search for his name in "Search Jira" search bar, it does come up. When we test from his end to see if he can access the portal and raise a request. He can do so as well. However, the issue remains, we are unable to include him in any other tickets.
Please advise, thank you for your response.
