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User is unable to create an issue in a Team Managed Service Project

Matthew Berzinskas

I'm experiencing an issue where a user is unable to create an issue in a Team Managed Service Project. The user has create issue permission, but the error appearing says that the user must have "assign issue" permissions. This seems counter intuitive.

Screenshot 2023-06-05 at 9.54.13 AM.png

Any ideas what could be wrong here? It doesn't seem necessary to assign issues.

Accepted answers

Matthew Berzinskas

I found the solution in the Workflow settings, there was a permission for "Customers can make this transition" in the create step.

This was not enabled.

All comments

Manoj Kumar Gangwar

Hi @Matthew Berzinskas ,

Please refer to the below link.

https://confluence.atlassian.com/jirakb/unable-to-create-a-ticket-via-customer-portal-with-the-default-assignee-does-not-have-assignable-permission-or-unassigned-issues-are-turned-off-error-message-1189507485.html

Matthew Berzinskas

Thank you for the response. This does not seem to solve the issue (as all the settings it says to check are already enabled):

Scenario 1 - The default assignee doesn't have Jira Service Management license

Scenario 2 - The project lead has been set as the default assignee and doesn't have a Jira Service Management license.

Screenshot 2023-06-05 at 10.34.31 AM.png

There is no default assignee, and its not set to project lead.

Scenario 3 - "Allow unassigned issues" setting is off

Screenshot 2023-06-05 at 10.34.25 AM.png

This setting is on.

Do you have any other suggestions?

Matthew Berzinskas

I found the solution in the Workflow settings, there was a permission for "Customers can make this transition" in the create step.

This was not enabled.

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