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Cannot create a request via Teams

Rick Brown_j4tcgu

When I try to raise a ticket via Assist in Teams, I get the following error:

Assist (Create ticket with Assist)

Unable to raise request

You've tried to raise a request, but your team does not have an agent team set. Reach out to Rick Brown and have them complete the setup.

I have agents set up, it works raising any other way, just not with Assist.

Any ideas?

Accepted answers

Rick Brown_j4tcgu

Resolved; I was creating the request channel before the triage.

All comments

Rick Brown_j4tcgu

Resolved; I was creating the request channel before the triage.

Ian Walker_4dy0jc

@Rick Brown Can you explain more the steps you did to resolve this? I have the same problem.

Thanks!

Rick Brown_j4tcgu

Hi Ian,

When you set up the Assist bot you first have to create a 'Triage Channel'.

I created a 'Request Channel' first and thats why I had this problem.

Ian Walker_4dy0jc

@Rick Brown Thank you so much, this was the step I was missing. I have it working now.

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