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JIRA SPRINT NOT CLOSING EVEN THOUGH ALL ISSUES ARE COMPLETE-different issue than previously reported

page.partain

Getting this message:

Query shows for that issue shows all done, all resolved (Can't show all on one snip, but all issues are DONE and Done/Resolved:

Issues in 556.png

Query for sprint shows all issues DONE and Done/Resolved: sprint query.png

Sprint report also shows all issues done:

sprint report.png

Scrum Board shows all issues done: scrum board.png Yet look at column settings (2 snips) - what are these issues and how can I find them?

board columns 1.png

board columns 2.png

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Your first screenshot is the one that tells us where to look. The issue it points to in there has sub-tasks that are not in the last column on your board, and hence it is in an inconsistent state that Jira needs you to clarify. The issue itself may be set to done, but that's wrong if some bits of it are not done - you need to re-open it to reflect the actual status, or mark all the fragments of it as done.

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Marco Brundel

Hi @page.partain ,

What does the filter look like that is 'behind' this scrum board. If you search for issues with this filter and then indicate in the filter that you only want to see issues in status Open or In Progress and Sprint = Goldfish Sprint Dev1 .

What issues do you see?

regards, Marco

Page Partain_6qxps8

Hi Marco,

Filter for the board is project = UPCREWPRO and type in (development, "QA Defect").

Issue query for sprint and those statuses :

Screenshot 2023-06-02 100913.png

Page Partain_6qxps8

My second screenshot shows that all sub-tasks under that issue are in status done and have a resolution is done. Sub-tasks are not on the board. Board filter does not include sub-tasks. You can see from my last two screenshots that there are no unmarked statuses.

There is a condition that parent cannot be marked done until all sub-taksks are done.

Am I missing something in your reply?

Nic Brough -Adaptavist-

I don't think you are missing anything in my reply, but your update does tell us what the problem is.

Specifically: "Sub-tasks are not on the board"

To be recognised as done, an issue has to be in the last column on the board. If you've excluded the sub-tasks from the board, then you're not telling Jira that they are done, so it has to assume they are open, and hence their parent is in a nonsense state.

page.partain

same filter, issues in the sprint and the status open or in progress

Screenshot 2023-06-02 102632.png

page.partain

I understand what you are saying. Actually, I cannot get sub-tasks to show on the board.

The filter is project = UPCREWPRO and issuetype in ("QA Defect", Development). Both of those issue types are story level. (I have other boards for other issue types/different scrum teams. )

I set the swimlanes to be based on stories, but sub-tasks are not showing, and even swimlanes based on stories are not showing.

Cloud does not accept nested queries, so I can't write a query to filter sub-tasks of issues in another query.

Maybe I am missing something else!

Screenshot 2023-06-02 124629.png

Thank you.

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