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Why some of my "in progress" tasks ID are crossed out?

Izla Kesler

There are crossed out like if they were done... (like the done tasks)

Accepted answers

Aron Gombas _Midori_

The key is crossed out if the "Resolution" field is not empty.

Maybe you workflow is misconfigured to set a value to "Resolution" even when status is "In progress".
Or, maybe the issue was "Done" before, but was moved back to "In prorgress", but the "Resolution" field was not cleared (again, misconfigured workflow).

Fabio Racobaldo _Catworkx_

Hi @Izla Kesler ,

please could you check if Resolution is set for those tickets?

Fabio

All comments

Aron Gombas _Midori_

The key is crossed out if the "Resolution" field is not empty.

Maybe you workflow is misconfigured to set a value to "Resolution" even when status is "In progress".
Or, maybe the issue was "Done" before, but was moved back to "In prorgress", but the "Resolution" field was not cleared (again, misconfigured workflow).

Fabio Racobaldo _Catworkx_

Hi @Izla Kesler ,

please could you check if Resolution is set for those tickets?

Fabio

Izla Kesler

Hi,

I think that's the problem, yes.

Thanks,

Izla

Izla Kesler

Hey, yes that's a bit of both I think, thanks.

Nic Brough -Adaptavist-

It is also possible to do this if an inexperienced admin has put the resolution field on the issue create or edit screens.

Fabio Racobaldo _Catworkx_

you're welcome @Izla Kesler

Laralu

Hi @Aron Gombas _Midori_

This is exactly my problem.

I am using the "resolution" field not only for BUGs but also for other things.

For example, I created a status called "PENDING" both for BUGS and TASKS.

And added the "resolution screen" with 2 possible options:

- "external blockage": it means the asignee needs more info from the client

- "internal blockage": it means the asignee needs more info from someone in the team

So everytime someone moves a task/bug to PENDING, it pops up a window asking for the reason. And once completed, the issue would appear "crossed out".

I am guessing Resolution was created for BUGs resolution (which makes sense).

Is there another way for me to do what I am trying to do?

Thanks!

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