Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie.

Question

Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie. When I try to add the integration from Opsgenie teams, its saying I need to enable the connection first from settings.

When I go to settings -> Atlassian products -> Jira service manager, its giving me an option to install the app. But I already have both Jira service manager and opsgenie installed and available in my apps.

What can i do? please help!

Sumana Annapareddy · Answer

HI @Trudy P Claspill Trudy, thanks for the reply.

Yes. I am going through the steps mentioned in the same link.

I am using the free version of both Opsgenie

Here is the screen shot.

Trudy P Claspill · Answer

Hello @Sumana Annapareddy

Welcome to the Atlassian community.

Are you referencing this page?

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/

Are you using a Free or Essentials plan for Opsgenie?

Can you provide a screen image of what you see?