Send emails to pair

Question

Hello,

We have a team-managed project where we need to assign every issue to two people so we use assignee and I have created a "Custom assigned field" called "pair".

However, when someone changes the status or add a comment in the issue, only the assignee is notified, so I have created an automation in order to send a email to the pair as well but I didn't find the way to include the same information the assignee recieves when a change happens.

Any suggestions?

Any help with the content of the automation emails or any other way of sending these emails would be appreciated

Tim Perrault · Answer

https://support.atlassian.com/jira-software-cloud/docs/customize-notifications-in-team-managed-projects/

John Funk · Answer

Sure - can you share the rule that you have so far, with the details showing for the email?

But basically try using {{issue.status.name}}.

Is that the only field you are missing now?

icalvelo · Answer

I have already tried it. I used the variables in https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html

The problem I found it was that some of them don't work (for instance, {{request.status}}). Now we are working with: {{comment}} and {{issue.toUrl}} but we would like to send the status of the issues when it changes. If you know how to show it in the content of the email, I would really appreaciate it.

Thanks!