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How to add customer so that he can see all the requests/issues of a project?

Janane Kanakaraj

I added a customer .. as per customer add steps in JIRA. But customer is unable to see the requests/change requests raised for a project. It is always showing access denied. He doesn have a JIRA account but is added with email id only. how to solve this

Other customer added in same fashion logs in with user id and password , he is able to see all issues.

Accepted answers

John Funk

Hi Janane,

The user will need a Jira account (non-paid) in order to see the requests. Also the requests need to have an Organization attached to them and the user needs to be in that Organization to see issues that were requested by persons other than themselves.

All comments

John Funk

Hi Janane,

Aditya Verma

Hi @Janane Kanakaraj ,

Is the customer able to access the JSM Portal for raising tickets ?

If customer is not able to access already raised tickets, maybe those are not shared with the customer.

Thanks,

Aditya

Janane Kanakaraj

Actually customer is added to a organisation and all tickets are shared with that organisation.But only this single customer is facing issues. Does the customer need to have an account created on JIRA to access tickets?

He is able to access the portal for raising tikctes though

Aditya Verma

Hi @Janane Kanakaraj ,

Please check this KB article for troubleshooting various reasons for your issue.

It's highly likely that the issue you are facing is one of these.

Thanks,
Aditya

Janane Kanakaraj

hi John, Thanks for response. So If suspended the current access and invite user through below step , would user be able to create account? and will he be able to access all issues?

administration>products>JIRA service management>manage users>Invite users

John Funk

I think you will have to add the user as a customer to the project.

Janane Kanakaraj

user is already added as customer.still he is unable to access all tickets for th project.

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