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how to email multiple users from groups

Rana Naveed

Hi everyone

my client product is not ready yet so i share only free product sorry about that.

My client have 6 Team leads and every team lead have 6 to 8 members in team. when issue is assign to team member and its not resolve or breach any condition send email to corresponding user and their team lead and then their boss (my client) also can anyone help me to do this task??

Thanks in advance,

Accepted answers

Aditya Verma

Hi @Rana Naveed ,

Welcome to the Community!

You can easily create an automation rule in your project settings for your use case. Please get familiarized wit Jira Cloud Automation by following this document.

Thanks,
Aditya

John Funk

Hi Rana - Welcome to the Atlassian Community!

It's easy enough to send an email to the Assignee, but you will need some other method for capturing their Team Lead. You will probably need to store the Team Lead in a custom single user picker field. You would create some automation rules that populate this field based on either the assignee or adding a group or team to the issue.

What type of project are you using? Company-managed? Team-managed?

All comments

Aditya Verma

Hi @Rana Naveed ,

Welcome to the Community!

You can easily create an automation rule in your project settings for your use case. Please get familiarized wit Jira Cloud Automation by following this document.

Thanks,
Aditya

Rana Naveed

Hi @Aditya Verma ,

thank you for answering, i have tried automation for this but i only send one email to corresponding user not their lead and then their boss also and also want custom email for that can you guide me further,

thanks again buddy

John Funk

Hi Rana - Welcome to the Atlassian Community!

What type of project are you using? Company-managed? Team-managed?

Aditya Verma

Hi @Rana Naveed ,

You need to manage those users under a group or in a custom User Picker field and then send email to a group or a single user. You can easily set the content of your mail in Content section and even use HTML for some rich content.

Thanks,
Aditya

Rana Naveed

Hi @John Funk

we are using company managed project

Rana Naveed

Hi @Aditya Verma

so if i can save team lead and my client to custom field then i create automation just you mention above??

John Funk

Good - that should be easy enough then to follow the guidance above.

Rana Naveed

@John Funk can you suggest me a topic for further working in automation with custom fields and custom email?

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