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Report showing breached, open tickets by assignee

Alison Files

I'm trying to create a report that shows how many breached tickets are in an assignees queue. I created a report that shows how many breached tickets were closed but I can't seem to create one that shows open tickets only. I tried series Breached, open and assignee and it doesn't give me the correct results.

Thanks,

Alison

Accepted answers

Brant Schroeder

@Alison Files can you share your JQL?

All comments

Brant Schroeder

@Alison Files can you share your JQL?

Alison Files

Hi Brant,

Thanks for the response! Here is the JQL: status = Open AND "Time to resolution" = breached() AND assignee = 61b236c6f24150007289c165

Alison

Brant Schroeder

@Alison Files Can you change it to the following: resolution = Unresolved AND "Time to resolution" = breached() AND assignee = 61b236c6f24150007289c165

I am assuming that when you say an issue is open it has not been resolved. A workflow can have multiple statuses that are all unresolved. Try that and see if you get what you need.

Alison Files

Hi Brant,

That fixed it!

Thanks for your time

Alison

Kateryna_v_SaaSJet_

Hi @Alison Files

As always actual an alternative solution, there are Marketplace add-ons that simplify work. For example, in the SLA Time and Report for Jira add-on, you can configure reports with the simple filter fields (and use the JQL if you'd like – the app also supports it).

You can try all the benefits of the application using a 30-day trial.

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