Auto watchers to the tickets based on custom field value (multi selection)

Question

Hi Team,

We have a requirement to add watchers to the ticket based on a custom field value.

Add Watchers to the ticket automatically.

Add User1 and User2 if the CustomField is Value1

Add User3 and User4 if the CustomField  is Value2

If both Values are selected add all 4  as watchers  (User1, User2, User3, and User4)

Ram Kumar Aravindakshan _Adaptavist_ · Answer

Hi @Lakshmi S For your requirement, it would be best to use ScriptRunner' Listener. Below is a working sample code for your reference:- import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.user.ApplicationUser def issue = event.issue def userPicker1 = issue.getCustomFieldValue('Multi User Picker 1') as List def userPicker2 = issue.getCustomFieldValue('Multi User Picker 2') as List def watcherManager = ComponentAccessor.watcherManager def english = new Locale('en') def currentwatchers = watcherManager.getWatchers(issue, english) as List if (userPicker1 || userPicker2) { currentwatchers.each { watcherManager.removeAllWatchesForUser(it) } currentwatchers = userPicker1 + userPicker2 currentwatchers.each { watcherManager.startWatching(it, issue) } } Please note that the working sample code above is not 100% exact to your environment. Hence, you will need to make the required modifications. Below is a screenshot of the Listener configuration:- If you observe the Listener configuration above, the Issue Created and Issue Updated events have been added. Hence, when the issue is created, the Watcher list will be updated if any user is selected from either of the Multi-User pickers. I hope this helps to answer your question. :-) Thank you and Kind regards, Ram

David Fischer · Answer

Hi @jira_admin_cu

You can use a Set Field Value post function, select the "Watchers" field, and use this script as the value:

def watchers = ( issue.get("Watchers") ?: [] )*.username
if ("Value1" in issue.get("Custom field")*.value)
  watchers += ["user1","user2"]
if ("Value2" in issue.get("Custom field")*.value)
  watchers += ["user3","user4"]
return watchers

Brant Schroeder · Answer

@jira_admin_cu See answer here: https://community.atlassian.com/t5/Jira-Software-questions/Auto-watchers-to-the-tickets-based-on-custom-field-value-multi/qaq-p/2376236#U2376243