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Restriction outsourced users with the "Developer" project role from accessing tickets that are not a

Hi,
In the service project, we add employees of the development company to the team (project role - Developer).

Users with project role "Developer" can also access tickets not assigned to them. In project permissions, developers are granted "Browse Projects" permission. If this option is prohibited, then they cannot open the tickets assigned to them (message: You don't have access to this issue).

What is a good practice for restricting users with project role Developer (in our case, outsourcing) from accessing tickets?

Accepted answers

Manoj Kumar Gangwar

Hi @Arnis Riškovs ,

You can restrict them by using the Issue Security.

https://confluence.atlassian.com/servicedeskcloud/configuring-issue-level-security-1097176572.html

All comments

Manoj Kumar Gangwar

Hi @Arnis Riškovs ,

You can restrict them by using the Issue Security.

https://confluence.atlassian.com/servicedeskcloud/configuring-issue-level-security-1097176572.html

Hi,
Thanks!

Issue security level seems to be working. But looks like it affect only new tickets. How do I set the default level for all open tickets?

Manoj Kumar Gangwar

Hi @Arnis Riškovs ,

You can perform the Bulk edit operation to update the Issue Security level.

What can be the reason that the icons for setting/changing issue security have disappeared for certain issue types?

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