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Broken Reports Feature

Gina Garrett

The feature has been broken two days straight; is reports working for you? Screenshot 2023-05-31 at 10.10.31 AM.png Screenshot 2023-05-31 at 10.14.26 AM.png

Accepted answers

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Trudy P Claspill

Hello @Gina Garrett

I am not experiencing any issues on my Free plan.

I have tagged your post to alert the Atlassian Team.

Trudy P Claspill

@Gina Garrett

Can you provide the following information?

1. With what type of project are you working? Is it a Software project or Business/Work Management project project?

2. Is it a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left.

Gina Garrett

1. With what type of project are you working? Is it a Software project or Business/Work Management project project?

This is a very simple, very basic, very elementary level, software project that I successfully ran reports on for 9+months until yesterday when the feature broke an hasn't worked since. Should I be surprised that Jira software would malfunction on such a basic simple configuration?

2. Is it a Team Managed project or a Company Managed project? That information will show at the bottom of the navigation panel on the left. Team-managed business; it's the only Jira Software project I have.

Trudy P Claspill

Thank you for that additional information @Gina Garrett

I can confirm that I am getting the same error in my Free instance for the Time Tracking Report in a Team Managed Business/Work Management project.

I don't get the error in a Company Managed Business/Work Management project.

Trudy P Claspill

Another user has reported the same error on the same report, but hasn't yet confirmed that it is a Team managed Work Management project.

https://community.atlassian.com/t5/Jira-Software-questions/Issue-with-Time-Tracking-Report/qaq-p/2375932

Andy Heinzer

Hi @Gina Garrett

Sorry to hear about this problem, I understand there is a 500 error when trying to run this report. I have not been able to reproduce this so far, nor have I come across prior reports of this behavior.

In order for us to investigate this further, I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-879586

Please login at that page and approve data access so that our support team can investigate this further.

Regards,

Andy

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