Missing inline image in email notifications

Question

If someone adds a comment with an inserted picture to JIRA Software and I get an email notification about it, the picture is missing in the email and I'm getting a placeholder "Attached file" instead:

Is it a known behavior?

Tested with desktop's Gmail in Google Chrome and with Gmail app on Android. Both produce the same result.

Jaromir Obr · Answer

We allowed our domain in Google Workspace (based on the artice "Adding Jira to Google’s allowlist"), but it has no effect (tested with a new email notifications) - still no inline picture is displayed in GMail.

Brant Schroeder · Answer

@Jaromir Obr did you see this KB https://confluence.atlassian.com/jirakb/image-attachments-are-not-displayed-in-emails-1021245523.html