1. Can you please let me know how to set up a delay for some time (Ex: 10 Mins) before triggering the action(send email) in automation? 2. Can we add a table in the content of sending emails on automation? 3. Please help me, why am I not getting this email triggered when the issue is created? What is the issue with the setup? Also, I am sending a separate email via customer notification to all customers involved in email request with different content when the issue is created Please help me to send both Automation (Send email) and customer notification to all the customers involved in the email request when the issue is created.

Hi @Suganya Jayakumar , * There is no straightforward way for setting a delay. Workaround is to do some dummy processing to simulate a delay. Please check this article. * Yes, it is possible to include HTML in your email which can create a table. Checkout this articles for example. 3. Try sending the mail to a single user first for testing. Also check if you are not hitting the service limits for send email action. Thanks, Aditya

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How to set a delay in automation before triggering an action ?

Suganya Jayakumar

1. Can you please let me know how to set up a delay for some time (Ex: 10 Mins) before triggering the action(send email) in automation?

2. Can we add a table in the content of sending emails on automation?

3. Please help me, why am I not getting this email triggered when the issue is created?

What is the issue with the setup?

send email.jpg

Also, I am sending a separate email via customer notification to all customers involved in email request with different content when the issue is created

Customer Notific.jpg

Please help me to send both Automation (Send email) and customer notification to all the customers involved in the email request when the issue is created.

Accepted answers

Aditya Verma

Hi @Suganya Jayakumar ,

There is no straightforward way for setting a delay. Workaround is to do some dummy processing to simulate a delay. Please check this article.
Yes, it is possible to include HTML in your email which can create a table.

Checkout this articles for example.

3. Try sending the mail to a single user first for testing. Also check if you are not hitting the service limits for send email action.

Thanks,

Aditya

John Funk

Hi Suganya,

1. It is not possible to delay the execution of the rules right now. There is an open request for that here, which you can vote for and follow.

https://jira.atlassian.com/browse/JSDCLOUD-7983

2. You should be able to do that as you have shown in your image. Or you should be able to insert HTML code for adding a table also.

3. If the issue is getting created based on another rule firing, then you need to enable this rule to be executed when that happens. Go to the Rule Details option and make sure the box is checked for Allow rule trigger. Then Save and Publish.

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