nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

email notifications

KITSCH AND BOLD

Hello everyone, I haven't been receiving any email notifications when changes are made on a project and communicate with my co workers on time.

I have tried changing the settings on my account but nothing worked.

Is there an email suppression issue. How can I resolve this?

Accepted answers

Andy Heinzer

Hi,

I understand that you are not receiving email notifications form our Cloud services.

Could you clarify which email address is being used here? While we do have a suppression system, I wasn't able to locate any bounced or delayed messages to your email address that you used to login to Community here (gmail). If there is another user account that uses a different email address please let me know that address specifically, and I can investigate this further.

Thanks

Andy

All comments

John Funk

Hi @KITSCH AND BOLD - Welcome to the Atlassian Community!

Are you receiving any emails from Atlassian at all? Or just not from that project?

If not at all, then we will need to have someone from Atlassian look at your email address to see it if has been blocked for some reason.

KITSCH AND BOLD

No, I haven't been receiving at all. Although everything was OK for the last year. I stopped receiving notifications about two months ago and have to manually go through the issues.

John Funk

Okay, will see if someone from Atlassian can come visit here.

KITSCH AND BOLD

Ok thanks

Andy Heinzer

Hi,

I understand that you are not receiving email notifications form our Cloud services.

Thanks

Andy

KITSCH AND BOLD

Hello Andy, the account that hasn't been working is connected to this email: [redacted]. I haven't created this one as I was invited as a collaborator to this group.

The other one seems to work fine.

Andy Heinzer

Thanks for that info. I found that there was a suppression on that email account. I have removed this from our side. Any new notifications should now be delivered to your mail server.

KITSCH AND BOLD

Whooohooo!!! I just got my first notification after 2 months. That's great!!

Can you tell me how this happened so that I can avoid it in the future?

Elisa Miller

Hi there! My team and I are experiencing this same issue. Any insight would be greatly appreciated! Thanks!

Andy Heinzer

Hi @Elisa Miller

I do not see any bounces for your email address, nor for any users on your domain. Could you let me know which product (Jira, Trello, Confluence, Bitbucket, Statuspage, etc) you are using that you are expecting to receive notifications from?

It might also help if you could let me know the specific email addresses in question here.

Thanks

Andy

Elisa Miller

Hi! We are using Trello. I did just get an email notification when a card was past due, but no email notification for when it was actually due. The other email address having this issue is lindsey@bluerobotics.com.

Thanks for your fast response!

Andy Heinzer

@Elisa Miller From what I can see, there was mail delivered to your address from trello today. But I don't have any other recent records for your account, nor do I see any for the other email address. Speaking with one of my support colleagues, Trello only maintains these email log records for 10 days. Perhaps the original message was older than that time.

There is also a guide in https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/ that might help here.

If that doesn't help here, you might want to reach out to the Trello support team directly over at https://trello.com/contact perhaps they can take a closer look at your account.

Jeoffrey Balaga

Hi @Andy Heinzer

Can you also check my email [redacted]? Could be included in the suppressed email list. That's my email address btw.

Andy Heinzer

Hi @Jeoffrey Balaga

I found your address was being suppressed. I have removed this from the list. You should receive notification now. If not, please let me know, and I can take a close look at the rejection message to help us determine why.

Karen Guerrero

Hi I'm not sure if this is related,I have not been receiving emails for the issues that I create and watch. I receive updates when others add me as a watcher to their issues but not for mine

Andy Heinzer

@Karen Guerrero Looking at this account, I don't see you as a member of any Jira Cloud sites. Is it possible that you're using a different email address? Or perhaps the Jira site you are a member of is a Jira Server or Jira Data Center edition?

All Jira Cloud sites will have either an atlassian.net domain or some legacy sites might have a jira.com domain. If it's nether of these domains, then there is a strong likelihood that this is an on premise version of Jira that our support team won't have insight into the logs of that site.

SW StutIT Support

Hi,

I have the same issue with one of the users in our Jira (https://sensysgatso.atlassian.net/)

my notification settings and her notification settings are the same.

when I got a comment on my issue, the email notification appeared in my Spam folder, but at least it appeared.

for her - there was nothing in Spam or anywhere in Inbox.

another interesting thing - under the notification bell in Jira, she does see notifications when she clicks it, but there are no indication about new notifications (red circle with a number of new notifications)

I don't know what else to troubleshoot. can you please help me out?

thanks!

shahar.sabag

Hi, I have the same issue

Andy Heinzer

Hi, I found there was a suppression for your email, I have removed it. You should be able to receive notifications again from our Cloud services.

Andy

Andy Heinzer

Hi,

It appears that you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-206142 and it appears this has been resolved.

SW StutIT Support

indeed!

all good now. thank you for your reply nonetheless!

romainjm

Hello ! I have the same issue. Cannot receive the email notification when someone of my team is update my tickets. Can you help ? or let me know how to check if i'm on the suppression list somehow please ?

Andy Heinzer

@romainjm

I found your address was being suppressed. It seems that at least one message bounced to your address:

2023-08-30T09:52:18.000Z

550 5.1.1 <[redacted]@[redacted]>: Recipient address rejected: User unknown

I have cleared this suppression from our side. You should be able to receive notifications again.

Andy

Adam Hirani

Hi Andy, I am having the same issue.

Fabio Chiavazzo

Hi @Andy Heinzer , I am having the same issue. Not receiving email notifications for any updates. Would you be able to help me out?

Thanks

Andy Heinzer

@Fabio Chiavazzo I do not find any bounced messages on our side for your email address. However I am also not seeing that your account is a member of any Atlassian Cloud site at the present time. Which might explain why you do not receive notifications. I would recommend reaching out to your site-admin to confirm that you have access to the expected site(s).

Igor Medeiros - Modus Create

Hi @KITSCH AND BOLD

I believe that our app Notification Assistant for Jira might be able to assist you in this case.

It offers fully customizable templates, notifications rules, and you can set the recipient of the notifications as you wish (including external email addresses).

Feel free to reach out!

Andy Heinzer

Hi @Igor Medeiros - Modus Create

Please review our Atlassian Community online guidelines | Marketplace + Solution Partners | App Central. This kind of response is not really appropriate within our guidelines, please see the sections on Promotions and Necroposting.

Thanks

bernice wang

Hi @Andy Heinzer

Can you also check my email? I also can't receive the notification. When I tried to change my email account, but it needs to verify through the older email account which I can't receive. Anyway, this problem troubles me. That's my email address btw.

Andy Heinzer

Hi @bernice wang

I don't see any emails sent to your account that posted here to Community. But I am unclear as to what is your old email address in question. It's possible that old email address might be on a suppression list. If you can share with us that email address I can try to lookup that account as well.

If you do not wish to share that address here within Community, then I recommend opening a support case over in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account

bernice wang

Andy Heinzer

Right, but what is the other account's email address?

warehouse UK

Hello,

It seems like there has been some change into our Jira and we keep receiving notifications for everything... is there a way to stop that and only receive it when we are mentionned?

Many thanks

Charmane Goode

Hi Andy,

Could possibly check one of my vendors. He recently stopped getting email notifications. His email is [redacted]

Charmane Goode

@Andy Heinzer would you be able to take a look at this for me?

Andy Heinzer

@Charmane Goode I looked into that account, but it appears to be receiving messages our system are sending. I would recommend that they reach out to their mail admin if they are still not seeing messages from our services.

Jasmine Hudson

Hello, I am having the same issue as well. No email notifications and no notifications in the Jira platform either. Any help would be greatly appreciated.

Thanks!

@Andy Heinzer

Andy Heinzer

@Jasmine Hudson I am not seeing any messages attempting to be sent to your address in the last 30 days from our Cloud sites. There are no suppressions from our side currently. I would recommend that you reach out to your site-admin to see if there might be some other configuration aspect here that they could help with.

Autoinstar Reservas

Buenas tardes,

No estamos recibiendo notificación al correo por modificaciones en proyectos.

Agradeceríamos ver cual es el inconveniente.

El correo es: reservas@autoinstar.com.ar

Desde ya muchas gracias

Fernando

Andy Heinzer

Hi, I found there was a suppression for your email address. I have clear this for your account and any other user accounts that share your domain.

Cheers,

Andy

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud

atl-rvw