How Can we automate on setting up Assignee for request raised from email with Predefined Email ID?

Suganya Jayakumar

If I frequently get an email request from a customer for a set of repeated work. How can I set automation for Assignee?

Example: "example@jira.com" raise a request by email for some time period for a set of work.

I know this email ID is from this person who needs to be assigned to "Suganya"

Please let me know how to set an automation on assignee using "Email ID" from the Email requested.

Trudy P Claspill

Hello @Suganya Jayakumar 

You can do that with with a rule like this.

Based on the email address associated with the Reporter field, set the Assignee field.