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How to Setup automation of assignee, request type and priority for request raised by Email ID?

Suganya Jayakumar

I tried to set automation on Assignee for requests raised by email (Next Gen Jira Project), and finally ended up without a solution. Please share the solution to set up, request type, and priority for requests raised by email

Accepted answers

Sachin Dhamale_o1c5zi

@Suganya Jayakumar ,

Welcome to the Atlassian Community !!

You need to you configure the automation rule where you can configure the Assignee, Priority and Issue type ( Request Type) when issue is being created from email

Refer this screenshot

Automation Rule.png

Accept Answer if it helps

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

There is not a lot we can tell you here, other than to start with the email channel settings and build automations on top.

Sachin Dhamale_o1c5zi

@Suganya Jayakumar ,

Welcome to the Atlassian Community !!

You need to you configure the automation rule where you can configure the Assignee, Priority and Issue type ( Request Type) when issue is being created from email

Refer this screenshot

Automation Rule.png

Accept Answer if it helps

Suganya Jayakumar

Thanks sachin, Your answer really helped.

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