I can't move items up or down in the Backlog view - Jira freezes

Question

Once I try to move an issue up or down in the backlog view, it gets as a blank line and the whole Jira web app freezes. Unless I refresh the page, the board is frozen. This started happening last week, both Safari and Chrome. It works for other accounts, not for mine.  After the page refresh, the item is back at the same position before I tried moving it.

John Funk · Answer

I think I saw there was an incident with the system during that time. Try it now, it should be resolved.

andra_tvgi6p · Answer

I do have the permission, have been moving items for the past months. This started last week.

John Funk · Answer

Hi Andra,

Check the Permission Scheme to make sure that you have the Schedule Issues permission for the scheme used by the project. That is the permission that allows you to move issues up and down.