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How do I seize a migrated filter from an invalid user?

v8lust

I have migrated JIRA Server to SaaS.

I had an issue when I disabled a non-existent user (migrated from Active Directory LDAP, so email and user are invalid) which caused the boards to fail and the project appear "locked".

I have re-enabled the user and now project and boards are operational, but I need to change the owner of filters from this inaccessible account to my Cloud administrator account.

Accepted answers

Trudy P Claspill

Hello @v8lust

Go to the gear icon next to your avatar and select System.

Then find Filters under Shared Items. Click on it.

Screen Shot 2023-05-26 at 3.39.22 PM.png

Find the filter in the list. Click the ... button on the far right and select Change Owner.

Select a new owner for the filter.

All comments

Trudy P Claspill

Hello @v8lust

Go to the gear icon next to your avatar and select System.

Then find Filters under Shared Items. Click on it.

Screen Shot 2023-05-26 at 3.39.22 PM.png

Find the filter in the list. Click the ... button on the far right and select Change Owner.

Select a new owner for the filter.

v8lust

Thank you, that worked a treat. Is there an equivalent for Boards? I have also got some boards which are "lost", i.e. I can't delete the filer because it says a board exists, but I can't see it in the default view.

v8lust

note: existing links to the lost boards

v8lust

I think it's Permission Scheme related, I'll open a new question.

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