nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need to know where automatic added comment origins from

unknown

I want to stop an automated process that adds an internal comment on a Service Desk ticket once the linked development ticket gets resolved.

The comment probably originates from an automation that I set up. In the meantime I disabled and finally deleted the automation but the comment still gets added to the Service desk ticket (see screenshot below).
I can´t find any related audit logs that give me trail to the origin of this comment.
So my question is: How can I troubleshoot this issue and trace where the comment origins from?

Accepted answers

Mark Segall

Hi @[deleted]- Have you checked the workflow for a post function on that final transition?

All comments

Mark Segall

Hi @[deleted]- Have you checked the workflow for a post function on that final transition?

unknown

Good point. And yes I did check that but forgot to mention that. Here are the postfunctions for this specific workflow.

Sometimes the explanation is not exactly clear to me but as far as I can tell these are standard and not editable:

Mark Segall

It may be a global automation rule then. Under issue details, take a look at Automation and click Rule executions. It should show whatever rules have executed. If you don't see it there, you may have to go on an expedition through the global rules here:

https://INSTANCE.atlassian.net/jira/settings/automation

Note - You need Jira Admin rights to view

unknown

Thanks for keeping coming back to you.

And yes I already looked at the audit logs for global automations. But there are no log entires for the timestamp (25 May 2023 at 07:43) when this comment was added.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management