Epics no longer showing in JSM?

Question

I use epics to connect JSM tickets to ticket in jira software.  This has never been a problem until the recent epic upgrade. Does anyone know why my one epic is not showing up in JSM?  There is 9 others one in the project that show up just fine but this one doesn't?

I do have to saw we had this epic before the upgrade and it disappeared after the upgrade and I added it back but now it won't show up in JSM?

John Funk · Answer

Okay, thanks for the clarification. Is the 1 Epic marked Done or otherwise resolved? Is it on a project that you can see other Epics on the project? Do you have Browse Projects permission on the project for the Epic that is not seen?

Joseph Chung Yin · Answer

@Michelle -

Have you compare the missing Epic with other Epics to see if there are any differences?

Best, Joseph

Michelle_ox3rnq · Answer

Hi,

I didn't create the epic in JSM. I have created the epic in a project in jira software and use the epic field on the individual tickets in JSM.  I have 10 epics in the jira project that we use in JSM. 9 of the epics can be used in the epic field and 1 is not.  I am just trying to figure out why the 1 isn't coming through.