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Skip second approval based on true or false on an issue

Ste404

Hi there,

I am trying to come up with a smooth way to bypass a second approval step based on a value on an issue.

There is a 'Waiting for Approval' status in a workflow. If that is approved if goes to 'L2 Approval Status'

What I would like to happen is if 'L2 Approval' on the issue is FALSE it transitions straight to Waiting for Support.

I have a transition from Waiting For Approval to Waiting for Support called L2 Bypass, just not sure if there is a Post Function I can use and where to put it to check the field on the issue to see if it goes to Approved or to L2 Bypass or I should do this via an automation rule.

Accepted answers

Mikael Sandberg

The way I have done this, I have a similar use case for application access, is that I have an automation that triggers on the first approval and checks the application selected, and if it does not require second approval the automation will do the approval.

All comments

Mikael Sandberg

Graham Twine_rtcp9b

Hello Steven,

The 'Fast Track' on a workflow would do this if you have Scriptrunner or an automation rule can also achieve this

Brant Schroeder

@Ste404 I agree with @Mikael Sandberg You can use an automation to make the approval based on specific criteria. If you do not use automation then you would need an app from marketplace to accomplish this in the workflow.

Ste404

yep done that and works a treat... easy as really when you see how trivial the automation is

Matt Baillargeon

Can you go into more details about how you completed this? I want to skip a second approval before it hits the second status where the approval is triggered.

Monica_zo7en7

Is there a link that will explain how to use this "automation" I have a similar issue, I have to skip a workflow step based on the value of a field. Thank you.

Monica_zo7en7

@Brant Schroeder Given that I have to use values from within the ticket, do you think the app from marketplace option would be my only option to accomplish this? On a previous reply I show a picture of the value I need to use for my skip.

Brant Schroeder

@Monica You can use a smart value to pull information from a table in the description see here: https://community.atlassian.com/t5/Jira-questions/Parse-table-in-Description-column-using-Jira-automation/qaq-p/1474166

If you can it would make it a lot easier to just have a custom field that hold this information and you can reference it in the automation.

After getting all the details I think that JSU or script runner could work but would also have to get the information from the description which will take a little work and understanding of how the app works.

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