What tools are available to help tag a large volume of tickets efficiently?

Question

Our board is configured to use several fields for organizational and reporting purposes:

* Components
* Epic Link
* Systems (Custom multi-select field with predefined values)
* Requester Group (Custom single select with predefined values)
* etc...

For this data to be effective for operational reporting, we need to ensure at least X% of tickets in a period have been tagged with each of these fields when appropriate.

There is no single logical statement that would allow automation to tag all fields/tickets. Clicking each individual ticket, updating each field manually, and then iterating is cumbersome for the volume of tickets we manage.

I am not able to bulk import a csv to edit tickets due to lack of admin access.

Are there any tools to simplify cleaning up ticket data? I've been unable to find any reasonable options other than the bulk import method.

MobilityStream · Answer

Hi @Conner, Nick ,

If you are open for a Marketplace add-on, you could try our Google Sheets Integration app. Jira data can be automatically exported to Google Sheets when changes occur. In Google Sheets users can bulk update issues that will synch back to Jira. However, obviously there is a cost to this although significantly lower than add-ons like Structure. You may want to give it a try, there is a 30-day free trial available.

Kind regards,

The Mobility Team

Mikael Sandberg · Answer

The only other option if you do not have admin rights would be to use the REST API to do a bulk update. If these fields are needed for reporting I would consider making them required when transition to a specific status so you are forcing the user to fill it out, or automate it based on the existing information in the issue.

Conner, Nick · Answer

Thanks Mikael.

Our instance is shared across our large organization. Even though number of actual app users would be my small team, we'd be paying for 2.5-5k users which I'd have a hard time making a business case for.

I was unable to find any free apps on marketplace that allow writing from another app (like google sheets), or that allowed optimized bulk operations in Jira natively. If you have any more recommendations I'm all ears!

Otherwise I'll do a bit more research on app options, and then mark your answer as accepted.