Custom fields

Gregory James

I have a custom field, It's a dropdown menu, lets say it says "Yes" and "No" or "True" and "False" - is there anyway I can trigger it do notify someone only if one value is selected and not the other? IE. Can I have it notify someone specific if someone chooses the Yes value and do nothing if someone chooses the No value? Thank you guys so much for your time. I know this may be possible with some automation I just don't know how just yet. lol.

Mikael Sandberg

Yes this is possible and as you guessed automation can do this. The rule would be fairly simple and at a very basic level it would look something like this:

In this example when the issue is created and Priority is set to Highest it will send an email. If Priority set to something else the automation will stop and do nothing.