Google group members not receiving email notifications

Question

Hello,

I successfully added a google group as a user to JIRA. However, any assignments or mentions don't send an email notification to individual users who are members of that google group.

How can I fix this issue such that the google group receives email notifications just like any other individual would?

Shvetima Gulati · Answer

The individual users can and do receive email notifications. It is just the "google group" that does not receive any JIRA email notifications. I'm not quite sure how I can login to JIRA as that google group and verify its settings.

Lucas_DevSamurai_ · Answer

HI @Shvetima Gulati

Sorry, it was my mistake for not clarifying at first.

What I originally meant is that you might want to ask each member of the group to check their personal settings. If their notification settings are turned off, they cannot get notified even when you want them to, right?

And besides, I also pointed to the troubleshooting link, which I thought might be more useful than the first one. You may find it in the second section as the image below:

I hope you can find a solution to this soon. As mentioned in the last reply, I have yet to be in your situation (but I first got the same problem with my personal settings) so I thought it could be a small thing to check.

Again, I'm sorry for not clarifying it at first, leading to such a misunderstanding.

Shvetima Gulati · Answer

@Lucas_DevSamurai_ My question is specifically for the google group. The links you pointed at are for individual user's settings. How can I configure the notifications settings for a Google group user in JIRA?