Can't create a copy of a workflow

Question

Hi there,

In JSM I am trying to take a copy of a workflow so I can make some changes without breaking the original.

From the cog, I click Issues and then workflows and navigate to the workflow I need.  On the right I click the three dots and then Copy.

When I confirm the copy (with a new name and description) I am continually being blocked by this error.

We couldn't create your workflow

You must use a unique status name.I am not sure how to get around this as I don't want to change anything in the original workflow but make changes in the copy that I cannot make.Am I approaching this incorrectly?

Tomasz Sarzyński · Answer

Brilliant, thanks for that.

allxie.cleary · Answer

I just ran into this same error and didn't find a root cause. I could edit other workflows, but the particular one I was hoping to edit.

I did find an arcane workaround, however.

* Find the workflow you want to copy. Instead of clicking "copy," click "edit."
* Without making any changes, click "Publish Draft."
* In the confirmation modal, click "Yes" for "save a backup copy." Fill out the "backup workflow name" with what you wanted your copy to be.
* You can now find your copy in the "Inactive Workflows" tab and can modify it etc.

John Funk · Answer

Hi Steven,

I assume this is a Company-managed JSM project? Can you post a screenshot of your workflow? Can you copy other workflows?