Why can't I make changes to my service project tickets on Jira cloud?

Question

Being an admin, I am unable to make any changes/actions to the tickets. It says "You don't have permission to transition this issue". My board has upgraded to the Standard plan but it still not allowing me to perform any updates to the issues.

Can someone please advise me to understand what went wrong along with a solution?

Sureka Manikandan · Answer

Thanks Melo. I will try it out.

Melo_45tw58 · Answer

Hi @Sureka Manikandan,

By product I mean JSM, Jira, Confluence etc. Each one of them are considered a different product and you usually will manage it through groups.

Assuming you have the permission, you can go to Settings>Products>Product Access>Manage Access (for the selected Product) there you can manage the access.

You can also follow the steps described here: https://support.atlassian.com/user-management/docs/give-users-access-to-products/

Thanks,

Melo

Sureka Manikandan · Answer

Hello Melo,

Thanks for your response. Permission wise all are fine. What did you mean to exactly do with product access? Can you explain a bit more?