temporary agent access, or automatically disable an agent account after set period of time

Question

We have student workers and interns to whom we grant agent level access in JSM. Sometimes their managers forget to tell me when they've left and no longer need access.

Is there a way, when I grant access to these individuals that it's just temporary, or is there a way the system can be set to automatically disable agent access after a set period of time?

Any ideas to help in this type of scenario (other than relying on project leaders to keep me in the loop in a timely manner)?

Michelle Nifong · Answer

Thanks for these ideas, much appreciated.

G subramanyam · Answer

Hi @Michelle Nifong welcome to the Atlassian community.

Here are few considerations:

* Integrate your Jira instance with your organization's HR systems, so an automatic Jira ticket is raised for new joiner's or those leaving organization.
* When granting access to student workers or interns, please set an expiry date on their access permissions. This helps in regular reviews of their access.
* If you have visibility or access to details about the duration the resource is planned to work or deploy, you may use Jira automation rules and set automatic access disable.