My team can't access the help center portal

Question

I have created a help center portal, invited people with permissions "service desk customers and service desk agents" but they cannot access the portal. It gives them this error below

I am not sure what settings I need to update. 
At the moment only the project admins can access this portal.

Leonardo Oliveira_ntbv72 · Answer

Thank you very much, @Funmi_Omotayo! It worked now.

Funmi_Omotayo · Answer

Hi Leonardo,

I enabled the settings first as listed above also making sure I used a company setting to anyone that can access this board will be linked to a certain. domain and then invited the users to that particular board.

Go to the service management board > click on teams at the top > select invite people to Jira > add users. When adding you should see your company domain already appended so the user must have a valid email tied to that. After they have been added I believe an approval goes to the company Jira admin to approve (not sure if this applies to everyone but noticed this in my case) Once the admin approves, they are able to access the board.

Leonardo Oliveira_ntbv72 · Answer

Hi, we are facing the same problem. It seems to only happen to users previously registered on Jira. For users that registered from the Help Center it works. @Funmi_Omotayo, did you manage to solve it? Thanks!