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We don't receive mail notifications when a ticket is generated.

Alejandro Megias Pina

Seems easy, but it doesn't work.
I tryed to enter manually my mail too and I receive nothing.

Accepted answers

Alex Koxaras -Relational-

Hi @Alejandro Megias Pina and welcome to the community,

Can you please clarify:

If the rule is active
If the actor has access to the project
What does the audit log say

All comments

Alex Koxaras -Relational-

Hi @Alejandro Megias Pina and welcome to the community,

Can you please clarify:

If the rule is active
If the actor has access to the project
What does the audit log say

Alejandro Megias Pina

Yes, the rule is active.
And here is the audit log. All is working.

Alex Koxaras -Relational-

Spam folder anything?

In addition, can you change the email address (apart from your email domain) and check if you receive it?

Alejandro Megias Pina

Well, it is working now, I think I had some problems with the assigned groups (like "empty") or something.
Thaks for your help Alex.

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