Do you think it is possible to have in a jira report not only the Rate ( 5 star or 4 star, etc) but also the comments posted by the users?
Hi @Remy Levi,
Yes. That is actually a standard report available in your Service Desk. If you check under Reports > Satisfaction, you should be able to find it.
Hope this helps!
yes great. I am just trying to create a dashboard and would like to add thee satisfaction rate and the comment in it.
If you know how to do it.
Great and thanks!
The Better Excel Exporter app can export both the "stars" value (integer in the 1-5 range) and the satisfaction comment. See the column "F" in this spreadsheet:
See more samples here.
Tip: if you need only the number or only the text, it is easy to split the cell value using an Excel formula.
Hi @Remy Levi
if you're open to solutions from the Atlassian Marketplace, this is available out-of-the-box via the app that my team and I are working on, JXL for Jira.
JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called "smart columns" that aren’t natively available, including the satisfaction comment.
This is how it looks in action:
As you can see above, you can easily sort and filter by the satisfaction comment; you can also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.
All this "just works", so there's no scripting whatsoever required.
Any questions just let me know,
Best,
Hannes
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